Phone Assistance
How to request phone support
Requesting help online is the fastest method to submit a support request. However, if you prefer to contact our technical support by phone, the CertiSur Technical Support numbers are:
USA
(+1 305) 767 2732
Argentina
(+54 11) 4311-2457
Chile
(+56 2) 2 581-3680
Important
Please have your account information ready when you call Support. In order for us to help you as soon as possible, we need some information about the problem you are having with your SSL certificate and the environment in which your web server/application server is running.
Messages
On the rare occasions that Support personnel are servicing other customers, please leave a detailed message that includes:
- Name
- Company
- Phone contact
- Support case number (if the call is related to an existing case)
- Brief description of the problem
Messages are typically responded to within 30 minutes or less.
The response may be by phone or email, or a combination of both, depending on what you specified when creating your support request.